M-Sure and Victory Motors, need to work on their communicating platform, as I am the who is suffering in this regard.

Good day, I called M-Sure Financial Services (Motor Mechanical Insurance) on the 27th-Sept-2021, asking for assistance with my car that has an engine overheating problem. I was told that I can take the car in at the workshop to be fixed, as my policy was up-to-date with them.

On the 28th-Sept-2021, took my car in to Victory Motors (Secunda) to be diagnosed and to be fixed, as per my warranty with M-Sure.

5 weeks later (02nd-Nov-2021), the car still not fixed. I started following up with both M-Sure Insurance and Victory Motors (Secunda), to find out what is the hold up, as I have been struggling to get from point A - to point B. I was then told that a Victory Motors has not sent any quote and pictures to M-Sure Insurance and still awaiting for them. I HAD TO FOLLOW UP BY MYSELF. In the meantime, no-one is following up and I am not being told / updated of the progress. I then asked to be "Cc'd" in each and every mail. I then have to phone both sides everyday to get an update, as the email system from both parties seems to be avoided now and again.

I am really struggling, that I have to walk almost 2 kilometers with kids (2yrs old and 4yrs old) to school / creche, and I need to get to hitch-hike to work that is 20km's away from my location and I need to get there on time as well. That is my everyday, activity in this rainy condition. The very same routine that I have to exercise, as I need to go back from work to school / creche, then get home. I do not know if I am asking too much in this regard, but according to me, I am being treated terrible.

Today it is day-43 (6 weeks) without a car, that I am paying but not driving it and the insurance that I am paying, but not coming to my rescue.