M-Restoration policy is a ****
I took a policy restoration policy with M-SURE then i claim for my seat that is torn and they rejected it saying its a crack not a tear.
Lol im still asking myself whats the difference. They even said the event is not defined. How can you reject a claim and your excuse is use a different word.
This guys must be investigated, theres no way
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Replies (3)
M-Sure Financial Services's replyOfficial
09 Jan 2023, 07:43Hello Dumisani S.
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply09 Jan 2023, 07:43
Official
Hello Dumisani S.
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
's updateReviewer Update
09 Jan 2023, 14:111. Your policy wording in para 1.3 states that " Seat panel: For tears not exceeding 5cm and burn hole not exceeding 1cm."
2. Then another sentenc started "if the fabric is not available, a replacement fabric will be used"
My argumen is that you only warned clients that if they are using fabric that might be replaced by similar fabric if the one used is not available. You never mentioned that you only cover fabric.
My argument still stands that your policy wording never excluded leather. You guys change the narrative to reject claim.
Your para 1.3 on the policy wording did not states that only for tears of fabric
2. Then another sentenc started "if the fabric is not available, a replacement fabric will be used"
My argumen is that you only warned clients that if they are using fabric that might be replaced by similar fabric if the one used is not available. You never mentioned that you only cover fabric.
My argument still stands that your policy wording never excluded leather. You guys change the narrative to reject claim.
Your para 1.3 on the policy wording did not states that only for tears of fabric
's update09 Jan 2023, 14:11
Reviewer Update
1. Your policy wording in para 1.3 states that " Seat panel: For tears not exceeding 5cm and burn hole not exceeding 1cm."
2. Then another sentenc started "if the fabric is not available, a replacement fabric will be used"
My argumen is that you only warned clients that if they are using fabric that might be replaced by similar fabric if the one used is not available. You never mentioned that you only cover fabric.
My argument still stands that your policy wording never excluded leather. You guys change the narrative to reject claim.
Your para 1.3 on the policy wording did not states that only for tears of fabric
2. Then another sentenc started "if the fabric is not available, a replacement fabric will be used"
My argumen is that you only warned clients that if they are using fabric that might be replaced by similar fabric if the one used is not available. You never mentioned that you only cover fabric.
My argument still stands that your policy wording never excluded leather. You guys change the narrative to reject claim.
Your para 1.3 on the policy wording did not states that only for tears of fabric
M-Sure Financial Services's replyOfficial
09 Jan 2023, 14:39Good day
We are looking into your complaint and will revert to you via email.
Thank you
M-Sure Team
We are looking into your complaint and will revert to you via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply09 Jan 2023, 14:39
Official
Good day
We are looking into your complaint and will revert to you via email.
Thank you
M-Sure Team
We are looking into your complaint and will revert to you via email.
Thank you
M-Sure Team