SM
Shadiq M
1 reviews | Active since Feb 2019
10 Aug 2022, 08:11
M-not-SURE anymore
Still after numerous calls and emails for 2 weeks straight M-sure financial services has not given me a reasonable answer regarding my car that is seating at Renault Princess Crossing. Spoke to their customer complaints department on Monday, and the lady that was assisting me did her utmost best to try and get answers for me, phoned me 3 times trying to find out if someone from M-sure or their underwriters called me back but none called me back ..
I am stuck without a car nor answers, and this whole situation is affecting my families financial means as i have to travel long distance and hours to and from work.
All I NEED IS A WAY FORWARD, M-SURE FINANCIAL SERVICES IS IT TOO MUCH TO ASK.
Helpful (0)
Replies (6)0
Replies (6)
M-Sure Financial Services's replyOfficial
10 Aug 2022, 08:15Hello Shadiq,
We apologize that you have not had a good experience when trying to get assistance from us.
We have requested for our claims manager to contact you.
Thank you
M-Sure Team
We apologize that you have not had a good experience when trying to get assistance from us.
We have requested for our claims manager to contact you.
Thank you
M-Sure Team
M-Sure Financial Services's reply10 Aug 2022, 08:15
Official
Hello Shadiq,
We apologize that you have not had a good experience when trying to get assistance from us.
We have requested for our claims manager to contact you.
Thank you
M-Sure Team
We apologize that you have not had a good experience when trying to get assistance from us.
We have requested for our claims manager to contact you.
Thank you
M-Sure Team
SM
Shadiq M's updateReviewer Update
10 Aug 2022, 09:10I guess it will be another longest week before i get that call hey, as we wait again with bathed breath.
I am super disappointed at the level of service M-sure is giving to me as a customer who never had any complain before this situation.
I am super disappointed at the level of service M-sure is giving to me as a customer who never had any complain before this situation.
SM
Shadiq M's update10 Aug 2022, 09:10
Reviewer Update
I guess it will be another longest week before i get that call hey, as we wait again with bathed breath.
I am super disappointed at the level of service M-sure is giving to me as a customer who never had any complain before this situation.
I am super disappointed at the level of service M-sure is giving to me as a customer who never had any complain before this situation.
M-Sure Financial Services's replyOfficial
10 Aug 2022, 09:41Hello Shadiq,
We understand your frustration. We will ensure that you are contacted today.
Thank you
M-Sure Team
We understand your frustration. We will ensure that you are contacted today.
Thank you
M-Sure Team
M-Sure Financial Services's reply10 Aug 2022, 09:41
Official
Hello Shadiq,
We understand your frustration. We will ensure that you are contacted today.
Thank you
M-Sure Team
We understand your frustration. We will ensure that you are contacted today.
Thank you
M-Sure Team
SM
Shadiq M's updateReviewer Update
11 Aug 2022, 08:20Good day
Can someone give me a way forward regarding the situation at hand.
I don't mean to break down my financial problems to you guys but it seems like you don't really care about your clients.
How can a big company like M-sure take 2 full weeks to resolve a thing that needs a day or 2 to be sorted out. I keep being taken from pillar to post, Claims department is looking into it, Underwriters are looking into it, Management is looking into, probably the cleaners as well are looking into it, with all this departments combined no one has the decency to say anything to us though.
SADDEST CLIENT
Can someone give me a way forward regarding the situation at hand.
I don't mean to break down my financial problems to you guys but it seems like you don't really care about your clients.
How can a big company like M-sure take 2 full weeks to resolve a thing that needs a day or 2 to be sorted out. I keep being taken from pillar to post, Claims department is looking into it, Underwriters are looking into it, Management is looking into, probably the cleaners as well are looking into it, with all this departments combined no one has the decency to say anything to us though.
SADDEST CLIENT
SM
Shadiq M's update11 Aug 2022, 08:20
Reviewer Update
Good day
Can someone give me a way forward regarding the situation at hand.
I don't mean to break down my financial problems to you guys but it seems like you don't really care about your clients.
How can a big company like M-sure take 2 full weeks to resolve a thing that needs a day or 2 to be sorted out. I keep being taken from pillar to post, Claims department is looking into it, Underwriters are looking into it, Management is looking into, probably the cleaners as well are looking into it, with all this departments combined no one has the decency to say anything to us though.
SADDEST CLIENT
Can someone give me a way forward regarding the situation at hand.
I don't mean to break down my financial problems to you guys but it seems like you don't really care about your clients.
How can a big company like M-sure take 2 full weeks to resolve a thing that needs a day or 2 to be sorted out. I keep being taken from pillar to post, Claims department is looking into it, Underwriters are looking into it, Management is looking into, probably the cleaners as well are looking into it, with all this departments combined no one has the decency to say anything to us though.
SADDEST CLIENT
M-Sure Financial Services's replyOfficial
12 Aug 2022, 11:10Hello Shadiq,
We have been advised that contact was made with you.
We will follow up and revert to you
Thank you
M-Sure Tea
We have been advised that contact was made with you.
We will follow up and revert to you
Thank you
M-Sure Tea
M-Sure Financial Services's reply12 Aug 2022, 11:10
Official
Hello Shadiq,
We have been advised that contact was made with you.
We will follow up and revert to you
Thank you
M-Sure Tea
We have been advised that contact was made with you.
We will follow up and revert to you
Thank you
M-Sure Tea
SM
Shadiq M's updateReviewer Update
12 Aug 2022, 12:13 Good day
Yes, we received an SMS today at 07:32 and I called Mike "Claims Manager" around 11:04, as the message states that "FINAL OUTCOME ON OUR CLAIM WILL BE MADE TODAY", so I will patiently wait for Mike to revert back to me as per our conversation.
Thanks You
Yes, we received an SMS today at 07:32 and I called Mike "Claims Manager" around 11:04, as the message states that "FINAL OUTCOME ON OUR CLAIM WILL BE MADE TODAY", so I will patiently wait for Mike to revert back to me as per our conversation.
Thanks You
SM
Shadiq M's update12 Aug 2022, 12:13
Reviewer Update
Good day
Yes, we received an SMS today at 07:32 and I called Mike "Claims Manager" around 11:04, as the message states that "FINAL OUTCOME ON OUR CLAIM WILL BE MADE TODAY", so I will patiently wait for Mike to revert back to me as per our conversation.
Thanks You
Yes, we received an SMS today at 07:32 and I called Mike "Claims Manager" around 11:04, as the message states that "FINAL OUTCOME ON OUR CLAIM WILL BE MADE TODAY", so I will patiently wait for Mike to revert back to me as per our conversation.
Thanks You