Lack if feedback and holding back people's money

On 30/01 I was informed that my policy is cancelled (vehicle traded in) and that I will get back refund within 5-7 working days. I have sent several emails and made a numerous amount of calls since then and I still have not received satisfactory feedback. Yesterday afternoon , I received a call from 1 of the managers (Zelda) who confirmed that the funds were released the night before. I am still waiting for payment confirmation. Then I get told it will take 5-7 working days for the funds to reflect in my account. Pure nonsense. The service from this company is pathetic. They don't know how to service clients or provide feedback on time. I am always following up and to wait 2 weeks for a refund is unacceptable.