Interest, Professionalism, Integrity?

My warrantee was about to expire on June 11 2023, and I called M-Sure for an extended warrantee as Standard Bank made use of them. AS of today 27-07-2023, I did not receive any documentation yet even after corresponding with them. I extended the warrantee middle of May 2023. Also I had a water leak close to my vehicle engine head, and was forced to take it to the closest RMI Service provider on June 21 2023. I could not take a chance to drive it to the closest BMW center as it is in Vereeniging and I am residing in Heidelberg. The RMI Service Provider in Heidelberg confirmed they did deal with M-Sure previously, and I left the vehicle at their site for repairs. A little later I was informed by the RMI Service provider that they are not on the panel of M-Sure anymore, but they had liaised with M-Sure and sent the required photos docs, etc. to get back on the panel, and they will advise as soon as it was sorted. I paid for the repairs - a serious leak close to the engine head- and was advised by the RMI Service Provider that they will forward the claim to M-Sure and will reimburse me later. Week after week upon following up, I was advised by the RMI Service Provider that the technical team at M-Sure is busy with it, and they will let me know. On 24-07-2023 I was advised by the RMI Service Provider to liaise with M-Sure as they need information from my side. I sent a mail to a consultant at M-Sure whom then sent it to Customer care at M-Sure. --------- On the new warrantee, and the item with the RMI Service provider I did not receive any feedback nor any documentation. I am planning to go to director level, and report this to Standard Bank next, as the vehicle is owned by them until paid off. I must however add that one of the consultants at M-Sure provided me tremendously with professional and respectable support. I do not have any reference numbers as all the automatic reply mails I received from Customer care do NOT have reference numbers. I will provide the policy number.