I spoke to him about my policy

Hello Elgrant,
 
Thank you for taking the time to share your feedback and for rating our services. We sincerely apologize for the delay you experienced with the processing of your claim and understand how frustrating this must have been.

We strive to provide timely and efficient service and it is clear that we fell short in this instance. Your experience is important to us and we regret any inconvenience caused.

Please be assured that your feedback has been noted and will be investigated further to help us improve our processes and prevent similar delays in the future. 
We truly value your input as it helps us enhance the service we provide to all our clients.

Thank you 
M-Sure Team