I am writing to inquire about the status of my complaint

I am writing to inquire about the status of my complaint. I contacted the Panelbeater today, and they informed me that the vehicles have been collected. However, I have been unable to reach you regarding my complaint regarding the oil leak in my vehicle. They have not responded to the email from the Panelbeater, and I am concerned about the delay in addressing this issue. I believe that you should have contacted me directly when the Panelbeater advised you of the oil leak in your vehicle. I expect you to take immediate action to resolve this matter. I would appreciate it if you could provide me with an update on the status of my complaint and the expected timeline for a resolution. I intend to visit the vehicle tomorrow to address the issue.