I am extremely frustrated with M-Sure regarding the cancellation of my policies (QWTYM253457POL & QWTYM256292POL)

I am extremely frustrated with M-Sure regarding the cancellation of my policies (QWTYM253457POL & QWTYM256292POL).I submitted all required documents, including a paid-up letter from Absa confirming my vehicle finance account is settled and closed. Despite this, I have had to resend documents multiple times and continue receiving repeated requests for information already provided.I first submitted documents on 07 April 2026. On 10 April I was asked again and resent them. On 14 April I provided the signed offer to purchase and proof of payment. On 15 April I was again asked for a paid-up letter with banking details, which had already been submitted.Responses take 24–48 hours with no progress, only delays. This is unacceptable.I request urgent resolution and that my refund be processed without further delay.