HORRIBLE SERVICE FROM M-SURE

I am highly dissatisfied with the service from M-sure. I have been paying since May 2022 and I put through a claim for a chipped windscreen. I was advised by M-sure's subcontractor that the claim was rejected because there is an outstanding payment. When I called M-sure to enquire, they advised that the April 22 payment was missed because the debit order day fell on a Saturday hence the non-payment. I have never been informed of this and I don't receive monthly statements. I asked the operator who was assisting to double debit my account in November and advise let me know when the payment clears so that I can proceed with the claim. She assured me that everything will be resolved. There was just one debit at the end of November. No communication from M-sure, as promised. I tried calling several times and they just keep redirecting me to other departments. All i want is to pay the outstanding premium that I was not informed about and proceed with my claim. Your service is **********. Your operators sound like they just got out of bed, LACKLUSTRE! I demand that this gets resolved immediately. Policy number RTEC***5.