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PUSELETSO M
1 reviews | Active since Jan 2017
03 Apr 2023, 11:18
Horrible service
by far the worst service I have ever received from a call centre. i have been trying to cancel my warranty policy for over 5 days now and each day i deal with an agent more *********** and rude than the last. they do not even note that you called so each time you call you have to start a story from scratch and be told that the cancellation is done then when you call again nothing is done you go through the story all over again. it has been a total nightmare
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Replies (4)0
Replies (4)
M-Sure Financial Services's replyOfficial
03 Apr 2023, 11:23Hello Puseletso,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
M-Sure Financial Services's reply03 Apr 2023, 11:23
Official
Hello Puseletso,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
PM
PUSELETSO M's updateReviewer Update
05 Apr 2023, 08:54at this point im convinced that you guys are just plain refusing to cancel my policy and refund me because up to this day nothing has been done. its literally been a week since I requested cancellation. you said you will revert soonest and here i am still waiting
PM
PUSELETSO M's update05 Apr 2023, 08:54
Reviewer Update
at this point im convinced that you guys are just plain refusing to cancel my policy and refund me because up to this day nothing has been done. its literally been a week since I requested cancellation. you said you will revert soonest and here i am still waiting
PM
PUSELETSO M's updateReviewer Update
05 Apr 2023, 09:15you cannot be apologizing for the inconvenience caused while nothing is being done to resolve the same inconvenience. Its been a week and i have not even received a single indication that my issue is being resolved, all i receive is apology emails. i honestly do not need apologies. i need confirmation that my policy is being cancelled and that i will receive my refund. or at least an explanation as to why its taking more than a week to cancel a policy.
PM
PUSELETSO M's update05 Apr 2023, 09:15
Reviewer Update
you cannot be apologizing for the inconvenience caused while nothing is being done to resolve the same inconvenience. Its been a week and i have not even received a single indication that my issue is being resolved, all i receive is apology emails. i honestly do not need apologies. i need confirmation that my policy is being cancelled and that i will receive my refund. or at least an explanation as to why its taking more than a week to cancel a policy.
M-Sure Financial Services's replyOfficial
05 Apr 2023, 09:21Hello Puseletso,
Thank you for the message received.
Kindly refer to the email sent to you from the complaints team.
Thank you.
M-Sure Team
Kindly refer to the email sent to you from the complaints team.
Thank you.
M-Sure Team
M-Sure Financial Services's reply05 Apr 2023, 09:21
Official
Hello Puseletso,
Thank you for the message received.
Kindly refer to the email sent to you from the complaints team.
Thank you.
M-Sure Team
Kindly refer to the email sent to you from the complaints team.
Thank you.
M-Sure Team