BJ
Bernadine J

1 reviews | Active since Sept 2016

10 Oct 2016, 08:49

Horrible service

<p>We received a call in may or june asking if we want to extend our plan. My husband agreed. Now that we are claiming, no one has the call. No one extended the plan. I have phoned 3 times. No feedback. I cant speak to management as there ia no one available currently. I want this sorted today as we need our vehicle repaired asap! Get your act together please! </p>

0
Replies (2)
M-Sure Financial Services
M-Sure Financial Services's reply10 Oct 2016, 09:21
Official

Thank you for bringing this matter to our attention. We will investigate and revert to you soonest.

An email has been sent to you with your complaint number.

Warm Regards

Shared Services - Complaints Officer

DIRECT +27 (11) *** | T +27 (11) *** |

COMPLAINTS LINE ***| www.regent.co.za ***

REGENT HEAD OFFICE 5 BOEING ROAD EAST, ELMA PARK, EDENVALE, 1609 | PO BOX 674, EDENVALE, 1610

Regent is an authorised financial services provider

This e-mail and its contents are subject to the Regent E-mail legal notice click here

M-Sure Financial Services
M-Sure Financial Services's reply11 Oct 2016, 12:32
Official

Good day,

Thank you for your patience and allowing us to investigate.

As per our telephonic discussion today, we have requested for an agent to contact you for a new quote.

We trust that your concerns have been adequately addressed. Should you have any further enquiries, please do not hesitate to contact us.

Warm Regards

Sheila Muhamed

Shared Services - Complaints Officer

DIRECT +27 (11) *** | T +27 (11) *** |

COMPLAINTS LINE ***| www.regent.co.za ***

REGENT HEAD OFFICE 5 BOEING ROAD EAST, ELMA PARK, EDENVALE, 1609 | PO BOX 674, EDENVALE, 1610

Regent is an authorised financial services provider

This e-mail and its contents are subject to the Regent E-mail legal notice click here