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Sipho M

1 reviews | Active since Oct 2018

27 Jul 2022, 10:13

Ghost policy

I called in to cancel a policy that debited R478,60 that I knew nothing about (never even seen the policy document) so I requested a cancellation and a refund then the agent told me that I won’t be receiving a refund. I still haven’t even received proof of cancellation to show that these people have never sent me anything regarding this policy.. I don’t even know the policy number . Please just verify that I don’t owe you anything and assure me that you won’t be debiting my account anymore because I don’t like how you guys conduct business

0
Replies (8)
M-Sure Financial Services
M-Sure Financial Services's reply27 Jul 2022, 10:17
Official
Hello Sipho, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team
SM
Sipho M's update28 Jul 2022, 07:14
Reviewer Update
Please don’t investigate until Jesus comes, I just need to make sure that I don’t owe you guys a dime and you will not be debiting my account anymore.
M-Sure Financial Services
M-Sure Financial Services's reply28 Jul 2022, 07:47
Official
Hello Sipho, 

We have responded to your complaint via email yesterday. 

Thank you 
M-Sure Team
 
 
SM
Sipho M's update01 Aug 2022, 13:29
Reviewer Update
Hi, my email has no response from you… my emails address is probably spelt. My address is ***
SM
Sipho M's update09 Aug 2022, 13:32
Reviewer Update
How many times should I type my mail.. my email address is *** not ***… you see why y’all irritate me?
M-Sure Financial Services
M-Sure Financial Services's reply10 Aug 2022, 07:48
Official
Thank you for contacting us. 
we will resend the email to the above email address. 

Thank you
M-Sure Team
SM
Sipho M's update10 Aug 2022, 16:57
Reviewer Update
Nothing still
M-Sure Financial Services
M-Sure Financial Services's reply12 Oct 2022, 08:47
Official
email has been sent. 
thank you