FRUSTRATED AND DISGUSTED.STOP CHOOSING CLIENTS

Item: M-Sure Financial Services
Rating: 1
Author: Precious N

You guys are something else really,How long does a claim go through ?? How long does one claim get a proper feedback??

I kinda feel you guys help certain people and you don’t on others,We have out in a claim on the 30-01-2022 today when we call you guys tell us that the claim only went through on the 08-02-2022,

Please take your staff for a refresher course please we have spoken to Innocent,Kevin,Mpho and Portia and all of them seem not to know what they doing cause they don’t even know what is customer service.Stop this thing of choosing customers and help all customers.

Please send me an email with your turn around around if one put in a claim Apparently ours now it’s with Centriq being investigated guys since from the 5th of Jan we didn’t have a car if it’s not Renault giving us a around it’s you guys PLEASE USE THE SAME ENERGY WHEN THE SALE WAS MADE TO HELP US AND STOP CHOOSING CLIENTS

Helpful (0)

Replies (2)

Precious N's updateReviewer Update

10 Feb 2022, 21:20

Just to add as normalise sending recordings to clients when they request them.

Precious N's update10 Feb 2022, 21:20

Reviewer Update

Just to add as normalise sending recordings to clients when they request them.

M-Sure Financial Services's replyOfficial

11 Feb 2022, 08:02

Hello Precious,

Thank you for bringing your concerns to our attention.
Please note that M-Sure is a regulated industry and as per the TCF, all customers are treated fairly.
We will investigate your concerns and revert to you as soon as possible.

Thank you
M-Sure Team

M-Sure Financial Services's reply11 Feb 2022, 08:02

Official