***** NOT ATTENDED TO

Good day

I had clutch fixed by a dealer who was registered with M Sure. When I went to collect my car the car was okay but after 2 days it started slipping again. I took it back for fixing. After a week it was slipping I took it back to the mechanic who was M-Sure credited. During the fir repair they sent me an invoice to sign so that they could send it to M-sure and I refused because the car was not functioning.

I called M-sure to find out what was going on, only to realize the dealer was paid. I went on to ask why was the dealer paid and yet I had refused, only to find out that my there was invoice sent through with a **** signature. I had not signed that document. They claimed to have accepted it in good faith. I then asked an investigation to be taken because the mechanic was refusing to fix the vehicle saying that it was my driving style that was causing this.

I requsted M-sure to investigate what was going on. They requested an assessment to be done on the clutch. The document came back and without investigation M-sure accepted it. After I did my own investigation, I found out that the clutch that was sent to manufacturer was wrong. I also checked what clutch is supposed to be on my car and it was also wrong.

Now when I call M-sure, I either hold too long until my airtime finishes or I request a call back and no one calls back. I email M-sure and no one bothers to respond. I have been dealing with Cassie Van Rensburg and John Quigley. I am still yet to recieve a call from them. Now the mechanic does not want to release my vehicle from his workshop.

Kind regards

Edwin