KM
Khomotso M

1 reviews | Active since Oct 2022

16 Aug 2023, 10:30

Fed up with emailing same documents over and over again with no response

I am mad. Been claiming for deposit cover for almost 2months now. They keep on requesting same documents over and over again. I send them then they do not respond. When I lodge a complain, the agent/consultant named Tebogo keeps on asking for the same documents. I am fed up

0
Replies (2)
M-Sure Financial Services
M-Sure Financial Services's reply16 Aug 2023, 10:32
Official
Hello K****tso

 We apologise that you have not had a good experience when trying to get assistance from us.

 We have escalated your complaint to be investigated and we will be in contact with you . 

Thank you

 M-Sure Team 
M-Sure Financial Services
M-Sure Financial Services's reply16 Aug 2023, 10:33
Official
Hello K****tso Mmako,
We apologise that you have not had a good experience when trying to get assistance from us. 
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you. 
M-Sure Team