SH
Shade H

1 reviews | Active since Sept 2013

13 Apr 2015, 12:34

Failure to honour valid claims

I took my vehicle into have the central locking repaired. I have the Unlimited Plan N . Even though my covers says R3000 cover on central locking SA Warranties is now refusing to honor this. Instead they hide behind confusion and technicalities as to not pay what they are clearly liable for. <br> <br> When i bought this policy the business adviser clearly told me that this amongst others will be covered. How can you say central locking is covered but then later say only one part and not the other 2. And also because my car does not have a actuator they only pay for the pump...nonsense!!!<br> <br> This is now the second time they are trying to duck out of a claim. Even the assistant didn't have a clue what was going and gave conflicting stories to the service consultant at Mitsubishi.<br> <br> It seems once they have sold the policy they use every way not to honor it. <br> <br>

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply13 Apr 2015, 12:55
Official
Hello puffy187,

Thank you for contacting us

Please note that we have escalated the above complaint to the relevant department.

we will provide feedback.

Thembeka Mavuso
Complaints Officer

DIRECT +27 (0)11 ***| T ***| F +27 (0)11 *** |
CUSTOMER CARE LINE ***| www.regent.co.za