Extremely Disappointed with M-Sure's Service

I am extremely disappointed with the poor service I received from M-Sure regarding my extended warranty plan.

When I experienced a mechanical issue with my car, I contacted M-Sure to lodge a claim, only to be told that my policy had expired in August 2024. Confused, I called again for clarification and was then informed that my policy was not active and would only start in January 2025. This conflicting information left me frustrated and stranded, as I rely on my car to get to work.

Due to M-Sure's lack of support, I had no choice but to pay for the repairs out of my own pocket. After my car was fixed, I followed up again in March 2025 to get a proper explanation. This time, I received an email stating that my policy had expired in February 2025 — yet another contradiction.

I requested a refund for the repair costs since my claim was wrongly declined due to M-Sure’s incompetence. However, the claims department coldly told me that they do not issue refunds and only pay dealerships directly.

It is clear to me that M-Sure does not value its clients — they are only interested in collecting money. The lack of proper training for their staff is shocking, as I could tell from my conversations that even their employees were confused about my policy status.

I am deeply disappointed and would not recommend M-Sure to anyone.