MM
Mokodutlo M

1 reviews | Active since Aug 2023

29 Jan 2025, 11:10

Extremely annoyed

I am extremely annoyed and ****ed. I apparently had a mechanical warranty Since February 2023 which is for two years. The worse thing I don't know anything about this cover and I have trying to cancel I am being sent from pillar to post and I the they send me copy and post Messages. They hardly or never ever respond or reply. Spoke to some named Kelly Sesani/Sesami because I needed a copy of a Policy document, application form I completed as well as the contract copy. As I never received any of these documents. She told me that no one from client service is available and no supervisor/team leader is available. How ironic? The is the biggest **** in the history of insurance. What a pathetic service. I have never worked with M-sure, and I will never ever, ever consider taking any product these people. 😡😡😡😡😡😡

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Replies (2)
M-Sure Financial Services
M-Sure Financial Services's reply29 Jan 2025, 11:13
Official
Hello Mokodutlo Phineas Monyake,
 
We apologise that you have not had a good experience when trying to get assistance from us. 
We have escalated your complaint to be investigated, and we will be in contact with you via email. 

Thank you 
M-Sure Team 
M-Sure Financial Services
M-Sure Financial Services's reply29 Jan 2025, 11:13
Official
Hello,
 We apologise that you have not had a good experience when trying to get assistance from us. 

We have escalated your complaint to be investigated, and we will be in contact with you. 

Thank you 

M-Sure Team