Extreme Poor Service

1 July I tried to get through to Call centre, put on hold, somebody will phone back etc. On 3 July sent email, with supporting documentation for service of Mini & invoice for CV joints that were replaced. I waited a few days, then followed up again, and again! <br> I eventually received a response, only to say that my Mini was out of manufactures warranty - I then sent a copy of their policy, bringing their attention to a certain paragraph and its wording. I then waited a few days again, and had to follow up with a few more e mails.<br> On 15 July I get a response to say that I did not service my Mini at a Franchised dealer (this was clearly stated in the documentation on 1 July) - I then had to bring this to there attention that it was - another day later, I received a mail to say that my policy will remain under \Plan N"! But they will not honour my CV joint claim as I sent in my claim later than 7 days. I pointed out that I was off sick (and could supply a doctors certificate)"