Extended warranty products

I had two policies, one was bumper-to-bumper and there other Pearl Regent. Made one claim recently that was about a part that oem suppliers charges around 10K for the part. SAWARRANTY was asking for the full service history before they can entertain and also they wanted servicing company to be authorized on their list. I asked if I supply everything as they want how much they will pay. The SAWarranty says they will only cover 1600R as that is what meant for steering pump repairs. Now I am asking if they want us to comply the car with auth parts and auth companies then why don't they pay how much is required for the parts by OEM. Otherwise if someone could tell me what is the point in buying this kind of product (for a claim of approx 14000R they paying only 1600R)?<br> <br> On another instance I was paying for approximately for 4 years. The claim I submitted was thrown out on bumper-to-bumper policy saying they don't cover for tensioner, had to cancel the policy.<br> Basic principle of Insurance business is TRUST. I find these products from the company carry no credibility quite disappointing. I am planning to go off the SA WARRANTY scheme completely now.