KB
Kuselwa B

1 reviews | Active since Aug 2018

14 Aug 2018, 08:12

EXCUSES TO REFUND !!!!!!!!!!!!!

I RECENTLY TRAVELLED TO PORT ELIZABETH WITH THE VEHICLE I PURCHASED 9 MONTHS AGO, IT HAD A TERRIBLE SOUND CLOSER TO P.E AND I HAD IT CHECK AT CV EXHANGE, THE INNER CV'S WERE RUINED, IM NOT FROM THAT SIDE OF TOWN , I DID WHAT I HAD TO IN ORDER FOR ME TO HAVE A SAFE TRIP I HAD IT FIXED AND THE NOISE WAS GONE, ON MY RETURN TO CAPE TOWN I INFORMED THE CAR DEALER ABOUT THE VEHICLE AND THEY CONFIRMED I HAVE EXTENDED PLAN WITH SA WARRANTIES I MUST SEND THEM THE INVOICE, DID EXACTLY THAT BUT SA WARRANTIES WONT REFUND WHAT THEY DID NOT APPROVE, WHAT KIND OF ******* IS THAT,IT WAS WEEKEND AND THE ONLY PLACE THAT COULD ASSIST ME WAS CV EXCHANGE IN P.E ALL OTHER PLACES SAID I SHOULD COME THE FOLLOWING MONDAY AND I HAD TO BE BACK IN CAPE TOWN BY THEN. WHY ARE YOU GUYS REFUSING TO SETTLE THE EXPENSE INCURRED AND COMING WITH EXCUSES, YOU ARE HORRIBLE AND JUST A MONEY MAKING SCHEME. I DID WHAT WAS BEST AND CONVENIENT AT THE TIME AND STILL REPORTED THE PROBLEM WITH THE OFFICIAL INVOICES!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply14 Aug 2018, 09:33
Official

Thank you for contacting us.

Kindly note that your complaint has been registered and escalated to the relevant business unit for further investigation.

We will revert to you with feedback as soon as possible.

With Regards

Complaints Management Team

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