1 reviews | Active since Jun 2016
Engine repair and client service
<p>My vehicle, Ford Ranger 3.0l Bakkie, broke dow with a broken cambelt. The vehicle was towed to the workshop that has been doing the services since I bought it. Upon removal of the head, and the quote received, it was rejected by SA Warranties stating that the cambelt should have been replaced during the last service. Something the workshop had not done, as I apparently said it was too expensive. I do not recall this but I accepted this and am willing to pay up.</p> <p>Then the workshop called me and told me there were score marks on one sleeve, and damage to a piston. To play it safe, a total overhaul would be required as it was unknown what else could be damaged. This had no relationship to the damaged head defect. Again a claim was lodged, and again it was rejected, as they now claim that there was a defect on the fuel injectors, after having them checkecd. There was NO problem on the engine prior to this, there was no excessive smoke, or ANY defect as claimed by SA Warranties. So no pay-out, the whole account is mine. </p> <p>This is utterly poor service from this company, as I have witnessed in the numerous complaints on this forum. I retuned a letter to SA Warranties on my concersn regarding their rejection, and have yet to receive a reply.</p> <p>I need to know if the damages may have been caused with the previous owner, for which I can not be held liable. Also they claim that the workshop should have informed me during the last service of this, so therefore shifting the cause of the problem to the workshop!!!! What is the use of having this kind of policy, if they look for any excuse in the book NOT TO PAY???</p>
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Neerasha Naidoo
***
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Neerasha Naidoo
***
Still awaiting answers from them! Somebody called me, but was so ill-informed and kept on referring to the same old story as per the rejection report. SHE could not answer my questions which I asked, and even worse, mails that I have sent requesting information or clarity, just goes unanswered!!!!!!
Still awaiting answers from them! Somebody called me, but was so ill-informed and kept on referring to the same old story as per the rejection report. SHE could not answer my questions which I asked, and even worse, mails that I have sent requesting information or clarity, just goes unanswered!!!!!!
Still awaiting answers from them! Somebody called me, but was so ill-informed and kept on referring to the same old story as per the rejection report. SHE could not answer my questions which I asked, and even worse, mails that I have sent requesting information or clarity, just goes unanswered!!!!!!
So as far I am concerned, this case is still wide open.
BTW, paying me an amount of Rx000-00, with damages to the amount of R56000-00 for "we will consider a goodwill assistance", does not close the case for me.
Still awaiting answers from them! Somebody called me, but was so ill-informed and kept on referring to the same old story as per the rejection report. SHE could not answer my questions which I asked, and even worse, mails that I have sent requesting information or clarity, just goes unanswered!!!!!!
So as far I am concerned, this case is still wide open.
BTW, paying me an amount of Rx000-00, with damages to the amount of R56000-00 for "we will consider a goodwill assistance", does not close the case for me.
