Double billing = double the disappointment....

On Monday I looked at my banking statement and realized something seemed wrong with the debit orders for the respective policy I have with SA Warranties- the dates and amounts didn't add up. I called the call centre and spoke to Ingrid, who immediately picked up they have been double billing me since last year December. The policy was renewed (activated) before the expiring date. She assured me they will pay the money back. Since I've had complaints with them before and directly dealt with Tamra, the sales manager, I felt compelled to bring the matter to her attention. The next day there were no response or acknowledgement of my complaint, but Lorraine called that afternoon while I was driving- she agreed to call back at 15:00. Needles to say, I haven't heard a single word from either of them. I find this treatment very offending and unacceptable. If the tables were turned I'm sure my phone would've been ringing off the hook to remind me I'm in arrears. To me second class customer service is something I just do not tolerate since there is no justification for it, simple!