***** Dealings by M-Sure

I received a letter via mail stating that they have taken over a Lifestyle Protection Plan from Regent with a premium. When I called them to find out what this is all about by giving them the policy number, they wanted to confirm all my personal details before assisting. They did not even wanted to tell me what the policy was about before confirming my personal details. They asked questions about a vehicle purchased in 2012. A 2013 model vehicle purchased in 2012 but the vehicle description was correct. I don't even own a 2012 or 2013 model vehicle. When I spoke to a manager (Lee) she kept saying she is not allowed to give any personal info for me to confirm due to legislation but she did explain the purpose of the letter. So I gave the registration number of the vehicle I suspected to be in question. Surprise! They did not had the vehicle registration number on the system. Then I said, OK lets do ID number. I gave the first 6 digits which is my date of birth, she should give the next 3 and I'll give the remaining 4. Again! There was no ID number on file... I'm sorry, but I dropped the call because this seems VERY *****! I'm willing to confirm my personal details if this company provide it during a call from them to me, but not the other way around.