Dissapointing and Eye opening.

Pathetic service from SA warranties.

Took my car in for a cv joint issue on Friday 14:00 as i felt vibrations on the steering wheel. The workshop stripped it, found the issue. Submitted the claim. An hour passed and there is no feedback.

I called in. A guy named Wesley was handling the claim, he advised that an Accessor now needs to come out and check the car of which can only be done next week. I explained that it's my only car and this won't be possible as I can't leave the car here till next week. Very unprofessional responses and no empathy what so ever. I told him to talk to his supervisor and get back to me. This was at around 16:10. I called in again at 16:25 of which an agent picked up the call and cut the call - truly shocking behaviour. I called in again and guess what ...their call center was now closed.

Wesley the call center agent couldn't even advise if we could send pictures in to be accessed as it was a friday afternoon and this is my only car which i needed to be fixed the same day.

I can't believe SA warranties left me in the lurch on a Friday afternoon. Beyond pathetic. I wonder how the call center agent slept that night knowing that he left me in lurch with no where to turn.

The workshop was kind enough to make a plan to get me on the road again till I sort out SA warranties which goes to show that there are good people in the world.