Disgusting Service

I called in with a few questions about what I can claim for under my policy as I am not clear if services are covered or not and on 2 separate occasions I was informed that they are. I got through to a lad by the name of Tebogo in the warranty claims department, I asked him if service would be covered as his 2 previous colleagues had indicated they would, he rep**** with :" I don't know where you get that from" (After I told him where I got it from) He further went on to say, in a very annoyed voice " I can't hear you, I don't know if you can hear me but you can call back" he kept on speaking over me with a very rude and patronizing tone. I requested to speak to his image as I refuse to speak to someone with disregard for his job. He put me on hold for 10 minutes then hung up. Any company that respects their clients would surely train their staff on how to engage with its clients. I'm appauled by this disgusting service which I have experienced for the 2nd time in a matter of 5 months and would like for someone to assist me to cancel my policy.