Disgusting experience ever

My car wouldn't start over the weekend due to my battery not working. I then went to my dealership who confirmed that they have sent my claim through this morning already and when they contacted the call centre they spoke to Calvin who confirmed it will be done and after that called again and Tebogo said it would take 24 hours. This was not the conversation I had with one of the consultants yesterday. I told her it was a matter of urgency I use my car for work purposes. I have missed out of work for 2 days now because of this and that means no pay for me. I eventually called again spoke to Tebogo, he confirmed it will take 24 hours. Then after said my claim will be approved by 3pm. I requested to speak to a manager/supervisor he confirmed that they all working from home and are only 3 in the office. I actually do not believe that, I work for a call centre and there is always supervison. He didn't even want to transfer me to a manager/supervisor as requested. He then put me on mute for a while. This is disgusting behaviour especially during this pandemic, we all trying to earn money to support our families.