Disgusting Customer Service And Arrogant Consultant

This company find every excuse not to pay claims. I was dealing with claim administrator going by the name of Xola Fynn. Bad customer service no telephone skills, he didn't even care if I cancelled my policy with them. What happened is, I heard a noise in the engine, immediately I took the car to one their recognized panel beater. Only to find out that the radiator was damaged which is covered under their warranty. The radiator was fixed and I paid out of my own pocket thinking I will claim later because it was December and I needed the car immediately because I was supposed to travel back home, and last time a panel beater did a claim direct with them, I couldn't get my car for two months because they took their own time to pay. One things I know is claims get rejected all the time which understand but what this company did to me was unfair and unprofessional. They made me drive up and down to the panel beater to request supporting documents which I did. And I had to drive long distance wasting my patrol. When all documents were submitted, now they were giving me the run arounds, telling me my claim went to one department to another assessing it for almost three weeks until I couldn't take anymore and I called requesting to speak to the supervisor that's when I was told my claim wasn't authorized and they wont pay. So it took this company 3 weeks to realize that the claim was not authorized. Why wasn't I told from start that the claim was not authorized they wont be able to process it but they made me run around for submitting documents? They dnt even deserve a single star for they way they treat their clients.