CM
Cynthia M
1 reviews | Active since Oct 2024
14 Oct 2025, 10:39
Disappointment
I am so disappointed with the service I have received from M-sure, I have the N policy with them, I have submitted a claim, then Hyundai gave them a quote, then they say that Hyundai is supposed to reduce that quote which Hyundai did, but when I joined they have said for clutch it is unlimited cover but now they don't want to approve Hyundai's quote. Who is suffering at the end? M-sure, Hyundai or me? I am not happy at all.
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Replies (2)
M-Sure Financial Services's replyOfficial
14 Oct 2025, 10:40 Hello Cynthia Motloung,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you,
M-Sure Team
We will investigate your concerns and revert to you via email.
Thank you,
M-Sure Team
M-Sure Financial Services's reply14 Oct 2025, 10:40
Official
Hello Cynthia Motloung,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you,
M-Sure Team
We will investigate your concerns and revert to you via email.
Thank you,
M-Sure Team
M-Sure Financial Services's replyOfficial
14 Oct 2025, 10:42Hello Cynthia,
We apologies that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
We apologies that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
M-Sure Financial Services's reply14 Oct 2025, 10:42
Official
Hello Cynthia,
We apologies that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team
We apologies that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated, and we will be in contact with you.
Thank you
M-Sure Team