Disappointing Experience with M-Sure

I have a very disappointing situation ongoing with M-Sure. Owned a vehicle which has been under warranty since its been on the road. A situation out of my control when a timing chain has failed, led to catastrophic damage to the engine. Although I service my car every 3-4 months, they deem the service history not viable even though the vehicle is serviced regularly.

Claim was rejected and I am forced to pay the full amount for the engine overhaul after engine has been stripped, not even an offer of a contribution or fulfilling their end. (They happily take your money every year!) The worst is when you try to call the complaints department and it is non-existent! They answer the call and send you through to the complaints department that has an automated message about being overloaded. Sent in an email to complain and dispute rejection, current approved work shop is putting together a motivation letter for an appeal to the rejection.

For the average South African citizen like myself, recovering financially from this will take a long time. They don't care as long as they get their money, but when its time to help, they are unreachable.