Delay in claims

I regret the day I took out a warranty for my car with this company. There’s always a delay in processing claims, my car has been sitting at a workshop that was suggested on a list that I was sent by one of their claims manager for about a week now. The workshop manager has submitted everything requested by the warranty but they still haven’t gotten a response. I took it upon myself to call the warranty company as not having a car is a huge inconvenience to me and the consultant I spoke to said there was no claim logged whereas I was there when the worship manager logged this claim. I’m sick of these shenanigans and I have a feeling that this claim is being deliberately sabotaged as the warranty will expire this month end and I’m not going to renew it.