sC
sbu C

1 reviews | Active since Nov 2016

01 Feb 2018, 09:36

DECLINED VALID CLAIM

This started when I had a car breakdown and I was told by SA Warranties to take it to their affiliated repairer for repairs. The car was overheating. I sent the car to the repairer and it took them more than 6 months to fix it. Their repairer assured me that the car was fixed it no longer overheats but I should buy new injectors. I did that at my own cost and sent the car back to the as I was now desperate to get my car back and use it after more than 6 months of waiting. I used the car for not more than 3000km it had a breakdown on the N2 at night on my way back from Durban to Vryheid. I slept in KwaDukuza that night in the morning I called the repairer and informed them about the breakdown. They towed the car to Newcastle. I called them for several times to check the progress I had to wait for more than 2 weeks and they came back to me with the report alongside with the letter from SA Warranties stating that MY CLAIM HAS BEEN REJECTED reason being that I was misusing the car and over raving it. I would like the world to know that these big companies take our monies and when you are in need of the service that you’ve been paying for they find all the ways to reject or underpay for the claim. No I have been calling their offices on 1 call I have been sent to more than 4 people all referring me to the senior until I was told they will call me back now it has been 10 days and counting.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply01 Feb 2018, 12:09
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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