Customer complaint

I'm M-sure 's client holding updated warranty policy. Recently my car's brake system was malfunctioning due to park brake actuator.After I took my vehicle to registered service provider quoted for additional item which wasn't faulty. Then as a results,m-sure approved the claim which I was required to pay more than 100% of what the insurance approved.Unfortunately I had to take my car to RMI approved workshop which only replaced the faulty part and my problem was resolved.

Nb-I have logged a complaint with m-sure and my problem is still not resolved.I made several calls where I also spoke to the supervisor but I still haven't received feedback.I'm requesting refund on the expenses as the claim is still pending.