******& ********

Thee most ******** of car insurance that I’ve ever come across, their consultants or 3rd party that they presume saying they work with now when you have to claim why does it have to come to claim stage and experience difficulties but when they sell you an insurance it’s not the same story. Number one from lodging a claim I was sold that when I take or have an issue with my car and do not have it at my disposal I’ll be getting a courtesy car however no, M-sure that’s not what it happened I was now told I should get it on my own then later claim that imagine such an inconvenience so I took my car to be fixed and there I was not mobile mind due I am working with that car and besides obviously I’ll need it I was told that they will get a copy of my call that was on the 8th today is the 19th imagine by a guy called Kurt again how do you make that a customer problem and I would not just demand such if I knew am not covered for. Then my car is at the repair store am told they won’t pay certain parts which am not insured for but according again to my knowledge I am. Funny I never even received a copy of my call nor policy which I’d refer back to I had to ask my bank to assist me in checking my debit order that which company is taking for insurance. Only today Kevin at the claim department sent me the copy which again his manager sent me my policy number and telling me I need to speak to happy motor which I know my insurance as M-sure not that company. Which when I asked for his manager he was also rude and his Manager not also fixing this whole situation telling me about I need to wait for them to listen to the call what if they even filter or edit the call recording how long will I be waiting my car is waiting to be fixed and it seems like they not bothers my that they’re bunch of ****** and lack customer service