Cover issue

I’ve honestly had great service with you guys, it’s only this that’s massing up everything, and I’ve tried all I could with no assistance

Hi there,
I finally did manage to open the file.
I’m confused because the people who where repairing is the dealership I brought my car from and they work with you and fully know that your teams of work is one year, they went to buy it where they get a 6 month warranty, I was never informed of this 6 month warranty during the process of getting it.
Them saying they’ve tried to return the alternator where they purchased it from is not true!
What happened is that the alternator and the electric water pipe have been changed on my vehicle.
The electric water pipe invoiced by auto Intergrity however installed by someone from a different workshop, whom they send me too when I told them about my issue they thought it would be the electric water pipe, however the guy said it’s the alternator, and never did they want to see the car to further investigate it themselves as they’re the ones who placed the alternator, so for them to come back and say they tried to return it back is absolutely not true when did they try and do this?
And how do they know the cause, what made them get to that conclusion, you’re response is leaving me with so many questions then answers, I’m more confused after reading your email than before?

You have reverted and said you won’t be assisting any further which I don’t understand the reasoning hence my previous message

Hi there,

Are you ignoring my previous message?

Hi there,

Please you can call me on ***, I was on a work call at the time, sorry about that.

Perfect

Hi there,

I’ve been patient for almost two weeks now and you guys have been busy with investigations, please what’s the status?

I’m really being badly affected by this, it’s not even funny, I can’t take it anymore.

Hi there,It's been weeks since my case has been under investigation, I'm having such a difficult time traveling.
By now there should be paper work between the two parties? Where I was agreeing to all that they've been saying.
Please I'd really appreciate your response, as to weather I'm going to get assistance or should I fix it myself, because at this point it feels like you not going to help, if I could please get a confirmation of the way forward, like I said I'm facing the daily challenges and they're really not nice at all.
Sincerely Karabo Lerumo