ZV
Zusakhe V

1 reviews | Active since Jun 2024

12 Jun 2024, 09:35

************* company

The company said my shortfall was not payable and would refund my premiums as per my contract. It's been weeks now and they keep saying the payment has been released but never provide proof of payment and the money has never reflected on my account. Their claims personnel Tebogo who I was corresponding with does not even respond to my emails anymore.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply12 Jun 2024, 09:39
Official
Hello Zusakhe,

We apologize for the delay in your claim request. 
We have asked our team to urgently investigate, and we will be in contact with you as soon as possible. 

Thank you 
M-Sure Team