Claims nt paid

My Polo Tsi clutch worn out, and I took the car to a workshop for fixing M-sure didn't pay because they said a workshop is not on their list I paid out of my pocket. Xola sent me an email which required me to send him the copy of my ID, service history, invoice and email that confirms that the car us fixed, WhatsApp screenshots that states that the workshop said they did numerous claims with m-sure, and I had to fill in a document that says I'm fixed the car with pro auto and service history, the next thing xola disappeared out of the blue, I got tshegofatso she asked the same attachments, then finds out that there is no record of my 75000km service therefore she asked me to drop my plan from N to A, today on the 17 she asked for my car information and and a photo of my license disk, I did all of that, now she emailed me asking me to service my car now so that they can proceed with a claim, I feel like M-sure is asking one after another, and looking for every reason not to refund me my money.. I'm truly tired now I wouldn't recommend this company to anyone