Claim rejection.

SA Warranty complaint.<br> Policy Number: ***<br> Date: 29/07/2015<br> I still don't believe that there is still companies out there that do not take service and they client serious and it makes it even worse when we you experience such appalling and unprofessional service form big establishment like Regent (SA Warranty). The guys I spoke to had little knowledge of why my claim was refuted and He made me hold for an astonishing 15min until I ran out of airtime, which to me means that was noted anywhere. No escalation where made or anyone calling me back nothing till this morning. All I need to know before I take this anywhere is a valid reason not the nonsense that my wife was told. I need to know what this claim and the previous claim has do with each other because this are two unrelated component . We have a policy that we pay every month but I use my own money to pay for things that were supposed to be covered really? And the 1st claim was dome without an assessor <br>