Claim Process

This is worst. It reminds of the Cellphone Deals when you want to Cancel you are take from A to Z. When you want to Claim you are told about the Terms and Conditions, I first requested assistance via Email just make sure what I'm covered for and like always NOTHING. They don't read EMAILS. Logged a Claim on the WEBSITE, NOTHING they don't respond. I called In and Arrogant agent Asked if I read the Teams and conditions and I must go and Read them. Received and Email from M-Sure stating the below(Taken from the Letter)

• A contribution towards your comprehensive motor excess

Now the Agent tells me that she is the one sending the Terms and conditions letter witch she wants me to Read.

The Worst, Don't even want to call it Finacial Service ever

Agents are not training to even speak to Customers

WORST EVER