Claim number Ms599-199-C

I'm not too happy about your services I bought the car in 2017 from 2018 I took it to be serviced only in 2020 I couldn't because of the lockdown

I only took it in January 2021 but that was meant for 2020 to my surprise when I come to you guys to claim I'm told because I didn't take it in 2020 August I won't be covered What was the reason for Mr Elias mothupyi to even reguest the previous owner service report That means he wanted a reason not to approve my claim

To my surprise when I join this policy nothing was explained to me only when I claim I'm being told the terms and conditions of this policy

I think M-sure is taking advantage of its customers I'll have to excalate this to the ombudsman

I regret the day they moved my policy to M-sure

Now they are saying I must write a letter downgrade my policy so that I can be covered from plan N to plan A

What is really happening in that company south Africans becareful