Claim not paid in full.

The process took almost a week to approve until I called the 2nd time and complained. The amount that was claimed was R16000 and you only paid R10000 which was disappointing. This type of policy you should settle 💯 because as a lay person I don't know the cost of car parts and the labour involve. Give us option for policy paying 💯 with higher premium. Policies must be in a descending order. I am a woman and 66 years pensioner , I don't have Xtra money to still safe in case the claim is not 100% settled. The consultant was wonderful and the claim finalized while on the phone. I loved his customer service and empathy.