Claim No: MS-509398-C

Been struggling with a claim to be paid since January 2020,all documents submitted from dealership that was servicing my car but no assistance,I paid in cash at Renault Roodepoort multi purpose centre in which they gave me a cash tax invoice as proof of payment,even emailed that to an account agent at m sure and explain ed that's the only document they provide after a customer paid in cash but they keep requesting a receipt as I was told their auditors only takes receipt , someone please assist me I have both the emails from the dealerships to proof I paid in cash and need to be refunded,m sure agent has not tried to confirm with dealership if indeed payment was done in cash to verify documents sent to them and was told they won't pay with the receipt which in this case is a cash tax receipt. I'm still waiting with no assistance