mM
meshack M

1 reviews | Active since Nov 2012

22 Dec 2023, 12:18

Claim

I am currently not happy with M-sure. I can't get feedback on my claim and can't get help from any agent at the claims department via telephone or email.

The repair centre is closing for the year and I need my car. I am waiting at the Repairs as we speak and all they want is feedback from My insurer whom I can't get hold of.

Its sad that I had to go to this platform to get assistance. Can someone please call me.

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Replies (4)
mM
meshack M's update22 Dec 2023, 12:42
Reviewer Update
This is my 1st claim from M-sure and I just got some positive feedback from Sello at M-sure.

Depending on the outcome of my claim I might have to rewrite my review / experience with M-sure.
M-Sure Financial Services
M-Sure Financial Services's reply22 Dec 2023, 16:25
Official
Hello Meshack Moyo,

Thank you for bringing your concerns to our attention. 
We are looking into this matter and will revert with feedback. 
Thank youM-Sure Team
mM
meshack M's update23 Dec 2023, 02:28
Reviewer Update
Thank you M-sure for Sorting out my Claim.

I managed to get my car back and in good working condition.

Thank you @ Sello for the from M-sure for making sure that I get helped.

Sorry I had to give you "M-sure" a bad review because of poor communication between you and the dealer.

Unfortunately this system doesn't allow me to change my rating but I will repost for positive outcome.

Thank you

M-Sure Financial Services
M-Sure Financial Services's reply27 Dec 2023, 08:21
Official
Hello Meshack Moyo, 

Thank you for your positive feedback. It is through constructive feedback from our valued clientele that we can amend and improve on the service we provide. 

We aim to continue providing you with the best service always. 

Thank you 
M-Sure Team