Claim Discrepency

I am very dissatisfied with M-sure and their lack of assistance and communication. i contacted them on the 17th November, tried various phones and a number of times without being able to reach their call centre. I also send an e-mail with no response received Back. My vehicle battery died i had trouble since the Sunday, as i have a policy with them i needed to claim. Based on the fact that i could not reach them i went ahaed and replaced my Battery on the Monday.

Tuesday morning i started calling again and Yonela Silaqu advised that they had telephone problems the Monday. I explained what happened and she provided me with the refund process and advised what documents i should submit. i have followed up twice after submitting my documents on the claim and i am being blatantly ignored. No responses on my e-mails from Yonela or the claims department.