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Boitumelo
1 reviews | Active since Aug 2025
28 Aug 2025, 10:34
Claim cut off time
This system that you guys are using is very bad , I sent my claim yesterday now I’m being told that you only received today and the cut off time is over but when you take our money the is not cut off time , I’m really not impressed with your services
Helpful (0)
Replies (13)0
Replies (13)
M-Sure Financial Services's replyOfficial
28 Aug 2025, 10:44Hello Boitumelo
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Aug 2025, 10:44
Official
Hello Boitumelo
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you via email.
Thank you
M-Sure Team
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Boitumelo's updateReviewer Update
28 Aug 2025, 10:52What you guys are doing is so unfair honestly
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Boitumelo's update28 Aug 2025, 10:52
Reviewer Update
What you guys are doing is so unfair honestly
M-Sure Financial Services's replyOfficial
28 Aug 2025, 12:49Hello,
We are looking into your complaint and will revert to you
Thank you
M-Sure Team
We are looking into your complaint and will revert to you
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Aug 2025, 12:49
Official
Hello,
We are looking into your complaint and will revert to you
Thank you
M-Sure Team
We are looking into your complaint and will revert to you
Thank you
M-Sure Team
M-Sure Financial Services's replyOfficial
28 Aug 2025, 12:49Hello Boitumelo,
We apologies for the delay in your claim request.
We have asked our team to urgently investigate this, and we will be in contact with you as soon as possible.
Thank you
M-Sure Team
We apologies for the delay in your claim request.
We have asked our team to urgently investigate this, and we will be in contact with you as soon as possible.
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Aug 2025, 12:49
Official
Hello Boitumelo,
We apologies for the delay in your claim request.
We have asked our team to urgently investigate this, and we will be in contact with you as soon as possible.
Thank you
M-Sure Team
We apologies for the delay in your claim request.
We have asked our team to urgently investigate this, and we will be in contact with you as soon as possible.
Thank you
M-Sure Team
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Boitumelo's updateReviewer Update
28 Aug 2025, 13:01I will be waiting for your feedback
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Boitumelo's update28 Aug 2025, 13:01
Reviewer Update
I will be waiting for your feedback
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Boitumelo's updateReviewer Update
28 Aug 2025, 13:37I will be waiting for your feedback cause even payments department isn’t answering their emails
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Boitumelo's update28 Aug 2025, 13:37
Reviewer Update
I will be waiting for your feedback cause even payments department isn’t answering their emails
M-Sure Financial Services's replyOfficial
28 Aug 2025, 13:52The above has been noted.
Thank you
M-Sure Team
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Aug 2025, 13:52
Official
The above has been noted.
Thank you
M-Sure Team
Thank you
M-Sure Team
B
Boitumelo's updateReviewer Update
28 Aug 2025, 15:24Your service is poorer,I know the is procedures to be followed but the is no way it can take more than 24 hours for you to upload banking details and make payment come on .
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Boitumelo's update28 Aug 2025, 15:24
Reviewer Update
Your service is poorer,I know the is procedures to be followed but the is no way it can take more than 24 hours for you to upload banking details and make payment come on .
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Boitumelo's updateReviewer Update
28 Aug 2025, 15:27If you guys are short staffed hire people cause the is no way if one person goes to leave then work can’t be done, then why do we pay for your services where you can’t meet the ends meet
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Boitumelo's update28 Aug 2025, 15:27
Reviewer Update
If you guys are short staffed hire people cause the is no way if one person goes to leave then work can’t be done, then why do we pay for your services where you can’t meet the ends meet
M-Sure Financial Services's replyOfficial
28 Aug 2025, 15:47Hello Boitumelo
Thank you for bringing this matter to our attention.
Kindly await email feedback from M-Sure complaints.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
Kindly await email feedback from M-Sure complaints.
Thank you
M-Sure Team
M-Sure Financial Services's reply28 Aug 2025, 15:47
Official
Hello Boitumelo
Thank you for bringing this matter to our attention.
Kindly await email feedback from M-Sure complaints.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
Kindly await email feedback from M-Sure complaints.
Thank you
M-Sure Team
B
Boitumelo's updateReviewer Update
28 Aug 2025, 15:51The only respond we get on the email is that you guys logged a complaint but the is no way forward on how issues are going to be dealt with
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Boitumelo's update28 Aug 2025, 15:51
Reviewer Update
The only respond we get on the email is that you guys logged a complaint but the is no way forward on how issues are going to be dealt with
M-Sure Financial Services's replyOfficial
29 Aug 2025, 10:02 Hello,
Kindly refer to the feedback that was provided to you yesterday.
Thank you
M-Sure
Kindly refer to the feedback that was provided to you yesterday.
Thank you
M-Sure
M-Sure Financial Services's reply29 Aug 2025, 10:02
Official
Hello,
Kindly refer to the feedback that was provided to you yesterday.
Thank you
M-Sure
Kindly refer to the feedback that was provided to you yesterday.
Thank you
M-Sure
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Boitumelo's updateReviewer Update
29 Aug 2025, 14:53Which feedback ?cause it’s been 2 days and my claim hasn’t been attended to ,everyday is a new story .
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Boitumelo's update29 Aug 2025, 14:53
Reviewer Update
Which feedback ?cause it’s been 2 days and my claim hasn’t been attended to ,everyday is a new story .