1 reviews | Active since Jul 2016

13 Feb 2017, 11:47

Claim

<p>I have logged a claim with SA warranties for my engine as it has just stopped and cannot start,the claim took over 30 days for them to only tell me they cannot pay my claim,This is the second claim they are rejecting but taking money from me every month.They advised quote provided by repaire was too much and that it has to be reduced,that was done and they are still refusing to pay the claim..my car hit a phothole in Nov and of which was fixed my insurance,now because of that they are saying the damage is resulting from that but they did not even do an assesment or report and the report provided from the repaires does not say the engine broke donw because of the previous damage they are playing games.I have contact obudmans as well as i will take this down slighty you do not refuse to pay damages just because you can and not do your job to the core to give reasons why you are not paying..Pathetic service from claims advisor to the reception lady who transfers us to the whole company just o speka to a amanager in claims..i requested a call back from a manager i am still awaiting for him to call me back after a 1 week..Patson Magwale is reposible for this claim..</p>

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply13 Feb 2017, 12:54
Official

Dear Kabelo

You are important to us and thank you for bringing our clients concerns to our attention.

We are attending to this immediately and will keep you informed throughout the process.

With Regards

The Complaints Management Team