TN
Thato N
1 reviews | Active since May 2015
01 Dec 2021, 11:06
Christal Meyer unprofessional(M-SURE ******)
I logged a complain with m-sure request refund of my premiums on the ad cover policy since i was not covered because my car was not under insurance meaning i was not covered. the person handling my complain by the name Christal Meyer who is the person supposed to be handling my complain just sent me an email and my contract which basically confirms that i was not covered for ad cover since my car didnt have insurance but she emphasized i will not get my premius back and refered me to insurance ombudsman for a straight forward claim. now she doesnt respond to my emails at all. i want my money back or pay for my vehicle. NOT EVEN A CALL FROM HER TO ADDRESS MY PROBLEMS
Helpful (0)
Replies (4)0
Replies (4)
M-Sure Financial Services's replyOfficial
01 Dec 2021, 11:21Hello Thato,
Kindly refer to email sent to you dated 30 November 2021.
Kindly provide us with the required information in order for your claim to be processed.
Thank you
M-Sure Team.
Kindly refer to email sent to you dated 30 November 2021.
Kindly provide us with the required information in order for your claim to be processed.
Thank you
M-Sure Team.
M-Sure Financial Services's reply01 Dec 2021, 11:21
Official
Hello Thato,
Kindly refer to email sent to you dated 30 November 2021.
Kindly provide us with the required information in order for your claim to be processed.
Thank you
M-Sure Team.
Kindly refer to email sent to you dated 30 November 2021.
Kindly provide us with the required information in order for your claim to be processed.
Thank you
M-Sure Team.
TN
Thato N's updateReviewer Update
01 Dec 2021, 13:09Yesterday the 30th of November I never received any sort of communication from m-sure which email are you referring to because I did not receive an email from you requesting document. This is the last message u sent on the 26th”Good Day Mr. Thato Ntsane,
Thank you for bringing your concerns to our attention.
Your claim and the circumstances surrounding your loss was visited by management in accordance with our internal complaint’s procedure.
We can confirm that you have purchased The Credit Shortfall plan as per the attached signed application at the dealer Kia East Rand on the 23rd January 2019.
As per the terms and conditions the plan provides assistance to cover the shortfall with your finance company after your comprehensive motor insurer has settled your claim.
If you have a valid total loss claim and at the time of the loss, there is no shortfall amount due to the Finance Company, we will pay out an amount equal to your policy premiums.
It must be noted that this benefit will only apply if the vehicle is a total loss.
Unfortunately, this policy does not cover you for a refund once you have cancelled your motor comprehensive policy as that does not form part of the contract / benefits you accepted.
The vehicle was on risk with is since 2019 and the wording states on page 12 that you must have a valid motor ”
TN
Thato N's update01 Dec 2021, 13:09
Reviewer Update
Yesterday the 30th of November I never received any sort of communication from m-sure which email are you referring to because I did not receive an email from you requesting document. This is the last message u sent on the 26th”Good Day Mr. Thato Ntsane,
Thank you for bringing your concerns to our attention.
Your claim and the circumstances surrounding your loss was visited by management in accordance with our internal complaint’s procedure.
We can confirm that you have purchased The Credit Shortfall plan as per the attached signed application at the dealer Kia East Rand on the 23rd January 2019.
As per the terms and conditions the plan provides assistance to cover the shortfall with your finance company after your comprehensive motor insurer has settled your claim.
If you have a valid total loss claim and at the time of the loss, there is no shortfall amount due to the Finance Company, we will pay out an amount equal to your policy premiums.
It must be noted that this benefit will only apply if the vehicle is a total loss.
Unfortunately, this policy does not cover you for a refund once you have cancelled your motor comprehensive policy as that does not form part of the contract / benefits you accepted.
The vehicle was on risk with is since 2019 and the wording states on page 12 that you must have a valid motor ”
TN
Thato N's updateReviewer Update
01 Dec 2021, 13:11I unfortunately can’t attach the contract and my reply as there is no option on this platform but you got my reply and 2 attachments insurance cancellation confirmation and my replying quoting text from the contract we had
TN
Thato N's update01 Dec 2021, 13:11
Reviewer Update
I unfortunately can’t attach the contract and my reply as there is no option on this platform but you got my reply and 2 attachments insurance cancellation confirmation and my replying quoting text from the contract we had
M-Sure Financial Services's replyOfficial
01 Dec 2021, 13:34Hello Thato,
We will contact you shortly.
Thank you
M-Sure Team
We will contact you shortly.
Thank you
M-Sure Team
M-Sure Financial Services's reply01 Dec 2021, 13:34
Official
Hello Thato,
We will contact you shortly.
Thank you
M-Sure Team
We will contact you shortly.
Thank you
M-Sure Team