Cancelling a "Cancelled" policy AGAIN

I previously requested for my policy to be cancelled back in March 2019, for the past two months after requesting my policy to be cancelled there were still debit orders being deducted for the policy I requested to be cancelled.

After phoning again today to AGAIN cancel this policy I spent the remainder of my Airtime to cancel the policy. I eventually ran out of airtime after about 25 minutes of holding to speak to someone. Even though I have to write a review on this platform to get someone to talk to me to cancel my policy for a second time I would be surprised if my "cancelled policy's" debit order would be repaid as well as my airtime i had to spend to cancel my "Cancelled" policy. I doubt it.

I will wait for the standard response, I see, is added to all the other reviews. But I am still down R500+ (2 months debit orders) as well as 25 minutes worth of airtime to cancel this policy for a second time. NOT COOL.