Cambelt failure

On 27 October my vehicle break down. I phoned SA Warranties from the repairer after they find the fault as I have a bumper to bumper warranty with them. They requested a quote for repairs. The dealer quote R 4900.00 and NO waiting period. VW Hatfield quote me R 6460.38 and 2 to 3 days waiting period. <br> <br> The next morning ( 28 October ) I phoned the dealer. He told me that he can repair my car before 12H00 but has not heard from SA Warranties yet. I phoned SA Warranties to find out what is going on with the claim but no answer. <br> I phoned the dealer again and told him to start with the repairs because I can not wait for 2 to 3 days before someone at SA Warranties is going to attend to the quote that has been send because I will have to pay him in any way first then claim back from SA Warranties.<br> <br> I phoned SA Warranties again and at last got hold of a consultant. He told me that no claim was registered. I went to the repairer and he confirmed with me that all documents have been emailed to SA Warranties.<br> <br> I have send emails to SA Warranties my self with all relevant documents and photos enclosed explaining in detail what has happened but no one has bothered to respond.<br> <br> <br> <br>