Breach of TCF

I took out this policy with SA warantee over 6 months ago, i pay R350pm which is not small change, when i took out the policy i was not told that repairs have to be taken to specific SA warantee service providers, As a layman all i know is a RMI approved place, as this is how i did stuff in the past with past warantees. I Call in and claims, who give robotic answers and are no help what so ever tell me i got to take the car to there providers, who pays for storage costs and well as inspection costs as my vehicle is already opened up, i pay my money every month with no complaints, now that i have an issue i get this prob with no service help but robots from claims, my vehicle is needed for work use and now im put through this, i hate getting taken advantage off as a client, now i must wait like a fool for i have no idea what time period, we take out policies for protection, protection from not having cash at disposal for unforseen needs, where will i get the cash to do this repair if you guys give me the run around in a time of need, why take my money and give me issues like this!!!!!!!!!!!!!!!!!

i want an answer or i will go to the ombuds,